Knowledge Base
Customer-facing articles, categories, and publishing.
How-to guides 3
- Capture a process with the Scrambl Capture browser extensionInstall the Chrome extension, record a workflow as you perform it, then review the captured steps and save them as a Knowledge article.
- Create categories and write useful articlesStructure the public library, draft an article with clear formatting, and publish it when the answer is ready.
- Publish and maintain the public help siteConfigure the public site, validate its link and navigation, then keep articles accurate using a repeatable review process.