My Work
Your personal task hub, updates inbox, and reviews.
How-to guides 2
- Catch up with the Updates inboxThe Updates tab on My Work is an inbox of comments, mentions, and changes on the work you follow, sorted into lanes so the urgent items surface first.
- Review work finished by agentsThe Reviews view lists tasks that agents have finished and that wait for your sign-off — approve to complete them or send them back with feedback.
Concepts 2
- Deck view for tasks and ticketsDeck view shows your My Work items as cards grouped by schedule bucket — a more visual alternative to the list, switched from the page header.
- The My Work pageMy Work is your personal hub: every task and ticket assigned to you, grouped into schedule buckets you can rearrange by dragging.